Your order will be shipped as an insured package from Germany.

The processing time is usually 1–2 business days after receipt of your order. If possible, we will ship your order on the same day.

Shipping is insured via DHL including shipment tracking.

Shipping costs vary depending on the delivery country. For more information, please visit our shipping page .

Shipping is free for orders over €100. Orders with free shipping are always sent via standard shipping.

Once your order has been shipped, you will receive a confirmation email with your tracking number and all the details. This way, you can keep track of the status and estimated arrival of your delivery at any time.

You can find your order number in the order confirmation and the shipping confirmation that we will send you by email.

1. Please check your spam folder.
2. Please make sure you have used the correct email address.
3. If your address is incorrect, please contact us at support@ocnthelabel.com . We will gladly change it for you.

We are sorry that your piece of jewelry is damaged or defective.

Please send a photo or video of the defect along with your order number to support@ocnthelabel.com .

We are sorry that the wrong item was delivered.

Please send the following photos along with your order number to support@ocnthelabel.com :

1. The received item
   
2. The delivery note (with the originally ordered product)

1. Check the foam: Some parts are hidden in the foam compartments.
2. The item is indeed missing: Have you checked all subjects and the item is still not found?

Please send a photo of the package, the delivery note and the contents to support@ocnthelabel.com , we will take care of it quickly.

If you have not yet received a shipping confirmation , please contact us immediately at support@ocnthelabel.com and provide your order number.
We will do our best to process your request before shipping, but we cannot guarantee this.

The following payment methods are available to you:

• PayPal
• Credit card (VISA, MasterCard, American Express, Maestro and UnionPay)
• Apple Pay
• Google Pay
• Bancontact
• EPS
  

Your credit card will be charged upon completion of your order.

We're sorry the payment didn't go through. Please try the following:

1. Place the order using a different browser or device.
   
2. If that doesn't help, clear your browser's cache and cookies.
   
3. If the payment still does not work, please send a screenshot of the error message to support@ocnthelabel.com .

Discount codes can be entered directly at checkout.

• Items can be returned within 15 days of delivery , provided they meet our return criteria.
• To initiate a return, please download the return form from our returns page , email it to support@ocnthelabel.com and include a printed copy.
• To be eligible for a return, the items must be unworn, undamaged and in their original condition , including all packaging (jewelry box, cartons, cards).
• Returns must be made from the same country to which the order was delivered.
• Customers are responsible for return shipping costs unless the item is faulty. We recommend using a trackable return shipping method to avoid loss or damage. O.CN The Label accepts no liability for lost shipments.
• Once your return has been received and inspected, the refund will be issued within 5–15 business days to the original payment method. The original shipping costs are non-refundable.

To exchange your order, please send us a message with your order number to support@ocnthelabel.com . We will then send you the next steps.

You can find all the details about returns on our returns page .

Our jewelry is made of high-quality stainless steel with a 14K PVD coating .
This ensures:

• long-lasting shine
  
• exceptional scratch resistance
  
• skin-friendly, low-allergen wearing comfort
  
• The timeless beauty of every design

Our jewelry is suitable for everyday wear and can withstand occasional contact with water.
To preserve the beauty of your jewelry – especially items with gemstones – for years to come, we recommend:

• Avoid contact with lotions, cosmetics, and perfumes .
• Keep jewelry away from chlorinated and salt water .

Chemicals in these substances can accelerate the tarnishing process .